Need Emergency Support?

Call 999 if you or anyone else is in immediate danger

In a mental health emergency?
Call the CRISIS Team on

0800 0516 171

This line is open 24/7 for people living in County Durham, Darlington, Teesside, North Yorkshire and York.

Concerned about someone?

There are many situations where adults with needs for care and support could be subject to neglect or abuse.

If you’re worried about someone – report it!

If the person is in immediate danger, call 999. Remember to say an ‘adult with needs for care and support’ or a ‘vulnerable adult’ is involved.

Call Social Care Direct on

03000 26 79 79.

An officer will listen carefully to what you say, give advice and make a safeguarding referral if necessary, even if you wish to remain anonymous. The officer will take prompt action if the adult is in immediate danger.

CRISIS Support in Tees, Esk and Wears Valley

Find a local NHS urgent mental health helpline (England only)

Where to get urgent help for mental health?

Access Online Support

Self Help Guides for Mental Health

Useful Websites

Every Life Matters

Every Mind Matters

Tees, Esk, Wears Valley NHS

Cumbria, Northumberland, Tyne and Wear NHS

Northern Mental Health Support


Useful Apps and Tools


My Possible Self: The Mental Health App

Mood Tracker


Home – Calm Harm App

Useful Contacts

SAMARITANS (Open 24hrs) – Call 116 123

SHOUT! – Text ‘SHOUT’ to 85258. Free, confidential, 24 hours a day text messaging support service for anyone who is struggling to cope.

MINDMIND Infoline is an information and signposting service. Open 9am-6pm, Monday-Friday (except for bank holidays). Call – 0300 123 3393

TEWV Listening Line (Emotional Support When You Need It) Telephone listening service available to anyone aged 18 and over in Teesside, Durham and Darlington. Open 24hrs, Seven days a week. The listening service is staffed by NHS Mental Health Professionals and is an alternative to traditional crisis care. Call – 0800 046 1313