Call 999 if you or anyone else is in immediate danger
In a mental health emergency?
Call the CRISIS Team on
0800 0516 171
This line is open 24/7 for people living in County Durham, Darlington, Teesside, North Yorkshire and York.
Concerned about someone?
There are many situations where adults with needs for care and support could be subject to neglect or abuse.
If you’re worried about someone – report it!
If the person is in immediate danger, call 999. Remember to say an ‘adult with needs for care and support’ or a ‘vulnerable adult’ is involved.
Call Social Care Direct on
03000 26 79 79.
An officer will listen carefully to what you say, give advice and make a safeguarding referral if necessary, even if you wish to remain anonymous. The officer will take prompt action if the adult is in immediate danger.
CRISIS Support in Tees, Esk and Wears Valley
Find a local NHS urgent mental health helpline (England only)
Where to get urgent help for mental health?
Access Online Support
Self Help Guides for Mental Health
Useful Websites
Cumbria, Northumberland, Tyne and Wear NHS
Northern Mental Health Support
Useful Apps and Tools
My Possible Self: The Mental Health App
Useful Contacts
SAMARITANS (Open 24hrs) – Call 116 123
SHOUT! – Text ‘SHOUT’ to 85258. Free, confidential, 24 hours a day text messaging support service for anyone who is struggling to cope.
MIND – MIND Infoline is an information and signposting service. Open 9am-6pm, Monday-Friday (except for bank holidays). Call – 0300 123 3393
TEWV Listening Line (Emotional Support When You Need It) Telephone listening service available to anyone aged 18 and over in Teesside, Durham and Darlington. Open 24hrs, Seven days a week. The listening service is staffed by NHS Mental Health Professionals and is an alternative to traditional crisis care. Call – 0800 046 1313